Creating a customer account is mandatory in order to place an order on our site.
To create your account, click on the icon “My account” available at the top of the site.
You can then sign up:
Once your account is created and connected, you will be able to:
Click on the “My account” icon located at the top right of the site.
In the login window, then click on “Forgot password?”.
You will be redirected to the password recovery page.
You will simply need to enter the email address linked to your account and then follow the instructions sent automatically by email to reset your password.
Be sure to check your spam or junk mail if you do not receive the reset email.
Before you can place an order, you must create a customer account.
You can sign up with Facebook, Google or directly with your email address.
Once your account is created and connected, you will be able to add your products to the cart and complete your order.
When you find a product you’re interested in, choose the desired quantity and click on Add to cart.
A confirmation window then appears with the summary of your cart.
You can then continue shopping or access your cart directly.
Once your products are selected, click on Cart at the top of the site to view the recap of your order.
Verify the items added, select your delivery country then choose the desired delivery method.
Shipping costs will be calculated automatically.
In the next step, carefully verify your billing address and your shipping address.
Then choose your payment method. You can also add a comment or a special instruction regarding your order.
Before continuing, be sure to check the box accepting the terms and conditions of sale, then click on Next step.
Before payment, a complete recap is displayed with the ordered products, the addresses, the delivery method, the payment method and the total amount.
Take the time to carefully verify all information before finalizing the order.
After validation, you will be redirected to the secure payment platform.
Important: during an online payment, make sure the payment windows and pages load automatically. Do not close the page or refresh it manually to avoid any transaction problems.
Once the payment is validated, you will receive an order confirmation email.
You will then receive a second email with tracking information when your order is shipped.
Several secure payment methods are available on DesignNailArt to allow you to pay for your order easily.
Depending on your country and the options available at the time you place your order, you can notably pay via :
The available payment methods may vary depending on the delivery country or the type of order.
If you pay by bank transfer, the order will be processed after receipt of payment.
All transactions are carried out through secure payment platforms.
When paying online, ensure the payment pages load automatically and do not close or refresh the window to avoid any transaction issues.
This depends on the payment method and the status of your order.
For bank transfer orders, it is possible to make changes as long as the payment has not yet been made. In this case, please contact us before making the transfer.
For orders picked up on-site, changes can generally be made at the time of pickup as long as the order has not yet been paid.
For orders already paid online, contact us as soon as possible by email or by phone so that we can check whether any intervention is still possible.
Once the order has shipped, it will unfortunately no longer be possible to modify or cancel it.
Yes, it is sometimes possible to add one or more products to an order that has already been confirmed without any additional shipping costs.
For this, your order must be in the status “Product reserved” or“pending validation”.
If your order is already being prepared or processed, it will no longer be possible to add anything.
For in-store pickup orders, products can be added directly at the time of pickup.
If you wish to add something, please contact us promptly by email or by phone so we can check whether this is still possible.
As soon as your order is shipped, an email containing your tracking number will be sent to you.
You can track the progress of your parcel directly via the link provided by the carrier.
You can also find this information in your customer area, in the “Order History” section.
A tracking number column is available. Simply click the tracking number to open the carrier's link directly.
Please note that some tracking updates may take a few hours to appear after the package has shipped.
If you do not receive your tracking email or if you encounter a delivery issue, please contact our customer service.
After your order has been confirmed, a confirmation email is automatically sent to the address provided during your purchase.
If you do not receive this email, first check your junk or spam folders.
You can also verify whether your order appears in your account area, in the “Order history” section.
If you cannot find any trace of your order or if you have any doubt about the payment, please contact us with your name and the email address used during the order so that we can check your file.
Despite all the care taken in preparing orders, errors or incidents during transport can occasionally occur.
If a product is missing or damaged, please contact us promptly with your order number at the following address: [email protected]
To help verify your file more easily, please attach:
These elements will allow us to process your request as quickly as possible.
Promotional codes must be added directly in your cart during the first step of checkout.
A zone “Promo code” is available under the list of products in your cart.
After entering your code, click the Update cart button to apply the discount.
Note, once the order is confirmed, it will no longer be possible to add or modify a promotional code for this order.
We therefore recommend that you carefully check your cart before completing your order.
The status “Awaiting payment” depends mainly on the payment method selected during your order.
For bank transfer payments, the delay can vary depending on the banks and the type of transfer made.
A standard transfer can take several business days before it is received and validated.
If you have made an instant transfer, the receipt of the payment is generally much faster.
For immediate payments such as PayPal, Bancontact or credit card, it may sometimes be necessary to wait a few minutes for the payment to be properly synchronized and validated on our site.
If your order is still listed as awaiting payment after about 30 minutes despite a payment having been made, please contact us promptly so that we can perform a manual check.
Orders are usually shipped the same day during the store's opening days:
This applies excluding holidays and only if payment has been received before 2:00 PM.
Any order paid after 2:00 PM will usually be shipped the next business day.
Please note that some delivery times may exceptionally vary during periods of high activity, promotions or new product releases.
Yes. Any order placed on our website automatically generates an invoice.
Your invoice will be included in your package and will also be available in your customer area, in the “Order history” section.
For purchases made directly in-store, please request your invoice before payment.
For professional customers in Belgium, invoices are automatically sent via the Peppol network once the payment has been validated.
The invoice remains available on your DesignNailArt customer account as well as in your package.
Yes, it is possible to request a delayed shipment of your order.
When placing your order, you have a field “Comments / Special Instructions” at the payment step.
Just indicate there that you would like a later shipment and, if possible, the preferred time window.
Attention, we can delay the shipment of your order, but we cannot guarantee an exact delivery date; this then depends on the carrier.
Without any special note or without quick contact from you by email or phone after placing the order, it may be shipped the same day if payment is received before 2:00 PM, or the next business day for dispatch.
We therefore advise you to inform us as soon as possible so that we can take your request into account before preparing the package.
After you place your order, a confirmation email is automatically sent to the email address you provided when you registered.
You can also find your order directly in your customer area, in the “Order history” section.
If you do not receive a confirmation email, please check your junk or spam folders.
If you have any questions, please contact us so that we can verify your order.
An order may be automatically cancelled when no payment or pickup has been made within the expected timeframes.
For immediate payments such as PayPal, Bancontact, Visa or Klarna, unpaid orders are generally automatically cancelled after about 24 hours.
For bank transfer orders, a window of about 5 to 7 days is usually allowed before cancellation if no payment is received.
For on-site pickup orders, the order may be cancelled after about 3 days if no pickup or contact has been made.
Reminder emails are usually sent before the automatic cancellation of the order.
Without a response, payment or pickup within the specified timeframes, the order will be automatically cancelled.
Yes, you can certainly have your order delivered to another address.
During the checkout step, you just need to enter the desired address in the “Delivery address”.
Be sure to double-check all information before placing your order: first name, last name, full address, postal code, city, country and phone number.
Once the order is confirmed or shipped, it may not always be possible to modify the delivery address.
The in-store pickup is very simple.
All you need to do is add the desired products to your cart and then select the delivery method “In-store pickup” when you place your order.
Your order will then be set aside and prepared.
As soon as your order is ready, you will receive an email telling you that you can come pick it up in-store during our opening hours.
You then have a period of about 3 days to come and collect and pay for your order.
If you cannot come within this timeframe, please let us know via the area “Comments / Special Instructions” during the order, or directly by e-mail or phone.
Without any news from you after this period, the order may be automatically canceled.
At pickup, you can also request changes to your order: adding or removing items before the final payment depending on stock availability.
However, please note that it will not be possible to manually add a promotional code or use gift points when picking up. These must be used directly when placing the order on the site, in the areas provided for this purpose.
All you need to do is provide your name upon arrival so that we can locate your order.
On-site payment can be made in cash or by Bancontact during the store's opening hours.
You can use your gift points directly from your account area in the “My Gift List” section.
Depending on the number of points available on your account, you will be able to choose different gifts:
When you have enough points, the add button appears in pink. If you do not have enough points, the button will remain greyed out.
All you have to do is add the gift(s) you want to your cart. The gift points will be automatically deducted from your account.
You can accumulate several gifts in a single order depending on your number of points available.
The gift products added will automatically appear in your cart with a €0 amount.
Regarding the shopping vouchers, these work in the form of promotional codes.
Once the voucher is validated, a code will be provided to you. This code is valid for 1 month from its generation.
The code must then be added in the “Promotional code” field present in your cart during checkout.
Note that if the promotional code is not added during checkout, it will unfortunately not be possible to add it manually after validation of the order.
No, creating a customer account is necessary in order to place an order on our site.
Your account allows you, in particular, to track your orders, retrieve your invoices, use your gift points and access your history.
The items in your cart are not automatically reserved.
If an item goes out of stock before you place your order, it may become unavailable.
We therefore recommend completing your order quickly during busy periods or when new releases arrive.
The delivery times depend on the selected delivery method as well as the destination country.
For Belgium:
For France:
For on-site pickup:
Note that these timeframes are indicative and may vary depending on carrier activity.
As soon as your order is shipped, you will receive an email containing your tracking number.
You will be able to track the progress of your package directly via the link provided by the carrier.
You can also find this information in your account, in the “Order history” section.
A “Tracking number” column is available. Simply click the tracking number to open the carrier's tracking directly.
Please note that some tracking updates may take a few hours to appear after the package is shipped.
If you do not receive your tracking email or if you have any issues with delivery, please contact us at: [email protected]
We primarily work with the following carriers:
The available delivery methods may vary depending on the destination country as well as the type of order.
When you place your order, the available carriers and the associated rates will be automatically proposed according to your shipping address.
Delivery charges depend on the delivery method selected, the destination country, and the total weight of the order.
Prices are automatically calculated and displayed directly in your cart before you place your order.
This will allow you to choose the delivery method that suits you best before payment.
Please note that additional charges may occasionally apply for certain destinations or oversized packages.
We currently ship to the following countries:
The available shipping methods as well as the rates may vary depending on the country selected.
When placing your order, simply choose your country in the area “Shipping Zone” to display the available shipping methods.
Yes, you will be able to choose a pickup point when placing your order.
The available pickup points depend on the carrier chosen as well as your delivery address.
When you validate your order, a list of the available pickup points will be automatically presented to you.
Be sure to double-check the selected pickup point before finalizing your order.
Once the order is validated or shipped, it may not always be possible to change the selected pickup point.
If your tracking seems blocked or if you think your package is lost, we first recommend checking the tracking directly via the carrier's link.
Some updates can sometimes take a little time depending on the carrier, weekends, holidays, or periods of high activity.
If there is no progress after several days, contact us at: [email protected]
Please provide us with your order number as well as your tracking number so that we can open a verification with the carrier.
Please note that investigation times may vary depending on the carrier used.
A package may be returned to the sender for different reasons:
If your package is returned to us, we will contact you as soon as we receive it to find a solution with you.
Please note that re-shipping fees will be charged depending on the carrier.
We therefore recommend that you always double-check your delivery address as well as the tracking of your package.
If you notice an error in your shipping address, please contact us as soon as possible by email or phone.
As long as the order has not yet been shipped, it is generally possible to correct the address.
Once the package has been shipped, it will no longer always be possible to modify the delivery details.
Therefore, we advise you to always double-check your address before finalizing your order.
For any modification request, contact us at the address: [email protected]
After your order has been shipped, some tracking updates may take a few hours to appear on the carrier's website.
The tracking may also move more slowly during weekends, holidays, periods of high activity, or disruptions at the carrier.
In some cases, the package continues to move normally even if the tracking isn't updated immediately.
If there is no change after several days, contact us at: [email protected]
Please provide us with your order number as well as your tracking number so that we can perform a verification.
We recommend that you first check around you:
Sometimes the carrier marks a package as delivered a few hours before the actual delivery.
If you still can't find your package after checking, please contact us promptly at: [email protected]
Please provide us with your order number and your tracking number so that we can open an inquiry with the carrier.
Yes, you can select the delivery method “Store pickup” when placing your order.
Your order will be prepared and set aside as soon as it is validated.
Please wait for the confirmation email indicating that your order is ready before coming to the store.
Pickup is available only during store opening hours and on non-holiday days.
Payment can be made on-site in cash or by Bancontact.
If your package is not collected within the time indicated by the carrier, it will automatically be returned to the sender.
Once the package is returned to us, we will contact you to find a solution.
Note that re-shipping fees will be charged depending on the carrier and the situation.
Therefore, we recommend that you closely monitor your tracking emails as well as the carrier's notifications to retrieve your package within the expected timeframe.
Yes, it is sometimes possible to add one or more products to an order that has already been confirmed without any additional shipping charges.
For this, your order must be in the status “Reserved product” or “Awaiting validation”.
To add items, simply place a new order containing only the additional products you want.
When choosing the delivery method, select the option “Add to current order”.
You can then proceed through the usual steps up to payment.
Once the add-on order is validated and paid, the products will be grouped with your original order and shipped together.
If your order is already being prepared or processed, it will unfortunately no longer be possible to add items.
For in-store pickup orders, products can also be added directly at the time of pickup.
If you have any doubt, contact us promptly by email or by phone so we can check whether this is still possible.
Yes, you have a legal 14-day period from the receipt of your order to request a return.
Returned products must be unused, unopened and in their original packaging.
Opened, used or damaged products cannot be refunded or exchanged.
Before any return, please contact us at: [email protected]
The return shipping costs are borne by the customer, except in cases of our error or a defective product.
The refund will be issued after receipt and verification of the returned product.
For more information, you can consult our terms and conditions of sale
No, for hygiene and safety reasons, opened, used or damaged products cannot be taken back, exchanged or refunded.
We therefore recommend that you carefully check your order before opening the products.
If you have any problem receiving your package, please contact us promptly at the address: [email protected]
First of all, please contact us at the address: [email protected]
Please specify your order number as well as the product(s) concerned.
After your request has been validated, the information needed for the return will be provided to you.
Products must be unused, unopened, and properly protected to prevent any damage during transport.
Please note, return shipping costs are the customer's responsibility except in cases of our error or a defective product.
Despite all the care taken in preparing orders, an error can occasionally occur.
If you have received a product different from the one you ordered, please contact us promptly at the address: [email protected]
Please provide your order number and, if possible, attach a photo of the product you received so that we can verify the situation quickly.
After verification, we will inform you of the procedure to follow.
If a product arrives broken or damaged during transport, please contact us promptly at: [email protected]
In order to process your request more easily, please attach:
Please also include your order number in your message.
After review, we will promptly inform you of the steps to follow.
The reimbursement is made after receipt and verification of the returned product(s).
The processing time may vary depending on the payment method used as well as banking delays.
Once the refund is approved, it will usually be issued via the same payment method used for the order.
Please note that the time it takes for the refund to appear on your account may depend on your bank or your payment provider.
Yes, depending on the situation, a credit note may be offered instead of a refund.
The credit note can be used on a future order on our site.
In case of a return, claim or product affected by an issue, the proposed solution will depend on the verification of the case.
